Terms of Service – Citi Capital Mortgage Company SMS Program
Program Name: Citi Capital Mortgage Company SMS Program
Program Description:
Citi Capital Investments LLC d.b.a. Citi Capital Mortgage Company (“we,” “our,” or “us”) uses SMS messaging to communicate with clients and prospects who have opted in to receive messages. These messages may include, but are not limited to:
Loan application updates
Mortgage consultation follow-ups
Appointment reminders and confirmations
Document request notifications
Customer support communications
Opt-Out Instructions:
You can cancel the SMS service at any time. Simply text "STOP" to the number from which you received the message. Upon sending "STOP," we will confirm your unsubscribe status via SMS. After this confirmation, you will no longer receive SMS messages from us.
Rejoining Instructions:
To rejoin the SMS program after opting out, you may opt in again through our website, forms, or by providing consent as you did initially.
Help Instructions:
If you experience issues with the messaging program, reply with the keyword "HELP" for assistance or contact us directly at:
Email: [email protected]
Message Frequency:
Message frequency may vary depending on your interactions with us.
Message and Data Rates Disclaimer:
Message and data rates may apply for messages sent to you from us and to us from you. For questions about your text or data plan, please contact your wireless provider.
Carrier Liability Disclaimer:
Carriers are not liable for delayed or undelivered messages.
Privacy Policy:
For privacy-related information, please refer to our Privacy Policy:
https://citi-capital.com/privacy-policy
Compliance with Industry Standards:
Our SMS program complies with applicable industry guidelines, including CTIA and carrier requirements.
Legal Compliance:
By opting into our SMS program, you agree to comply with all applicable laws and regulations.
Eligibility:
You must be at least 18 years old to participate in this messaging program.